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Technical Writer

Londonderry, NH
This person will be responsible for developing all forms of customer facing and internal service documentation for ’s super-wide inkjet printing equipment. This documentation includes user guides, maintenance guides, service guides, and a variety of other technical publications.
Primary duties & responsibilities:
  • Develop a “working knowledge” of  Inkjet Printers and related equipment.
  • Plan, organize, develop, and maintain customer-facing documentation.
  • Plan, organize, develop, and maintain employee-facing documentation.
  • Verify content and accuracy of released document set and perform frequent updates.
  • Participate in product status meetings as a member of the Inkjet Service Team in order to further understand product plan schedules and needs.
  • Take an active role in the dnition and evolution of departmental practices and procedures.
  • Participate in corporate initiatives.
Qualifications and experience:
  • Education in a related field such as English, Technical Communications and or Computer Science.
  • Minimum 3-5 years’ experience as a technical writer developing capital equipment or other hardware documentation.
  • Excellent research, analysis, and writing skills.
  • Proven ability to comprehend technical topics and work independently on reference documentation for the same.
  • Ability to write clearly and concisely using industry-accepted grammar, spelling, and punctuation rules.
  • Ability to work independently as well as in a collaborative group setting.
  • Demonstrated ability to work within tight deadlines and quickly shift focus among multiple projects.
  • Excellent verbal communications skills.
Technology and tools:
  • Familiarity with Adobe Frame Maker, Adobe Acrobat, RoboHelp, MS Word & XML authoring tools
  • Knowledge of Illustrator, Acrobat Pro, and Photoshop desired.
  • Experience with 3D image creation
  • Familiarity with print and color technologies a dnite plus.
  • Ability to travel a plus.


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